Choose the correct pickup date
Compare the departure date on your airline booking with the hotel pickup date. A flight just after midnight can require leaving the hotel on the previous evening. Checking only the calendar date of the flight can lead to an incorrect pickup request.
Provide the flight number and scheduled departure time when arranging the journey. Include terminal details when available and communicate airline changes before travel.
Agree the pickup time
Use the airline’s check-in and boarding requirements when agreeing your airport arrival target. The exact hotel address, route and expected traffic also need to be considered. This page does not substitute a universal driving time for a confirmed travel arrangement.
Hotel check-out and transfer pickup are separate times. If there is a gap between them, discuss luggage arrangements with the accommodation and be ready at the agreed meeting point.
Check the hotel meeting point
Confirm whether pickup is at reception, the main entrance or another agreed vehicle access point. Resorts with several buildings and city hotels with access restrictions may need a more precise meeting description.
Provide a reachable phone number and keep the confirmation available. If you cannot find the vehicle or the agreed entrance is inaccessible, contact Balance with your current location.
Recheck the return booking
Confirm the airport-bound direction, date, pickup time, passenger count and luggage. The details of your arrival transfer do not automatically describe the return trip, especially if the hotel, group or equipment has changed.
After submitting a request, review the booking confirmation and final arrangement. Keep any changes together with the original reference so the latest confirmed plan is easy to identify.
For vehicles and other destinations, explore the Antalya airport transfer page.