Include every member of the family
Enter the adult and child counts accurately. Infants are part of the travelling party and must not be omitted from the passenger total. If a group changes before departure, update the booking information so capacity can be checked again.
Keep the flight and accommodation details together with a reachable contact number. When adults in the party arrive on different flights, identify which travellers belong to each transfer.
Describe child seat needs in advance
Provide the child’s age and relevant size information when requesting suitable seating. Review the arrangement directly with Balance before the journey is confirmed. A note in a request is not by itself a guarantee that a particular seat is available.
Child equipment and passenger capacity need to be considered together. Tell the team about more than one child seat requirement and any other equipment taking up space.
Count pushchairs and bags
List large suitcases, cabin bags and folded pushchairs separately. If an item is unusually large or cannot be folded, include its dimensions or a clear description when contacting Balance.
The vehicle’s seating capacity does not automatically establish luggage capacity. Check the vehicle details and get unusual loads reviewed before travel, particularly when every passenger seat is occupied.
Keep arrival and departure details organised
For arrival, keep the confirmed airport meeting instructions available after landing. For departure, agree the hotel meeting point and pickup time separately from your room check-out arrangements.
If plans change, communicate the new passenger count, flight or hotel details before travelling. Recheck the confirmed vehicle and route after any change; the original arrangement may no longer fit the journey.
For vehicles and other destinations, explore the Antalya airport transfer page.