Cancellation and Refund Policy

How to contact us

Send your booking reference, service date and request to info@balanceholidayservice.com. You may also use our phone/WhatsApp number +90 507 869 26 63. Email or WhatsApp provides a written record; an account is not required. Never send a full card number, CVV or banking password.

Before the service begins

A cancellation received before the service begins qualifies for a refund without deductions of the amount collected for the unprovided service. If nothing has been charged, no monetary refund is needed. Date, passenger or route changes depend on availability and your acceptance of any revised price. Payment is not requested for an unapproved map pickup.

Started services and missed pickups

For a started or completed service, the part actually supplied is considered; rights regarding unprovided or defective services remain intact. Being late or missing a meeting point does not automatically forfeit the entire price. We review the circumstances and actual performance and explain the outcome. No previously undisclosed penalty or deduction is imposed.

Cancellation by Balance Yolcu Taşımacılığı

If we cannot fulfil the service, we notify you. A different date or route requires your agreement. If you decline the alternative, amounts collected for the unprovided service are refunded in full.

Method and timing

Refund processing is initiated within 14 days of receiving a cancellation that gives rise to a refund and completed within applicable statutory deadlines. We refund to the original payment method and, where possible, the same card without a separate Balance Yolcu Taşımacılığı refund fee. Your bank determines when the credit appears. You can request the transaction reference. Card refunds are processed by the business through the payment provider; cancelling a booking alone does not mean the bank refund is complete.

Statutory rights

Passenger transport, fixed-date luggage transport and leisure services may have different statutory withdrawal rules. Applicable withdrawal rights, defective-service remedies, shorter mandatory deadlines and consumer complaint channels remain protected. Our pre-service cancellation policy is a voluntary business term separate from any statutory withdrawal right.