Count every passenger
Enter adults and children separately and include every person travelling, including infants. The planner uses the total party size to show suitable vehicle options. Splitting a group across different arrival flights also affects how the journey should be organised.
For a group arriving together, nominate one contact who can provide the complete hotel and flight details. If some travellers are going to another property, explain the stops before the booking is confirmed.
Read the vehicle details
Compare the seats, capacity description and luggage information shown for each available vehicle. Depending on the current catalogue, options may include Mercedes Vito, a VIP vehicle or a minibus. Availability in the planner is more useful than choosing a vehicle from an old screenshot or another traveller’s booking.
The passenger limit and the amount of luggage are separate checks. A vehicle that seats your party may still need review if you have several large suitcases, a folded pushchair, golf bags or mobility equipment.
Prepare the luggage information
Count large suitcases and cabin bags separately. Add the dimensions or type of unusual equipment when describing your needs. Tell Balance about bulky items before confirmation so the vehicle arrangement can be checked.
A child seat request also needs the child’s age and relevant size information. Do not treat a special request as confirmed until it appears in the agreed booking details.
Compare the complete journey
Check that every option you compare uses the same pickup point, destination, travel date and passenger count. For return travel, confirm whether you are reviewing a one-way amount or a total covering both directions.
For groups using more than one vehicle or flight, provide the itinerary through the contact channel. Review the allocation, luggage arrangements and meeting instructions for each vehicle before departure.
For vehicles and other destinations, explore the Antalya airport transfer page.