Delivery and Service Fulfilment

Tours and transfers

Balance Yolcu Taşımacılığı currently offers services rather than physical retail goods or shipping. This policy covers tours, passenger transfers and collection/delivery of luggage. Your summary records the date, route, people or bags and total. Request receipt, operational confirmation and payment status are separate steps.

Meeting point and pickup

Selecting a hotel displays its scheduled pickup time. A private address selected on the map requires review; the meeting time is communicated by phone or email. A pending map request does not reserve confirmed vehicle capacity. Changes to pickup times are emailed. Be ready at the stated meeting point; all times are local to Türkiye. Traffic and waiting for nearby passengers may cause a delay of up to 10 minutes. For a longer wait, call +90 507 869 26 63.

Luggage collection and handover

Provide complete pickup and destination addresses, hotel/terminal details, the bag count and the recipient’s contact details. Bags must be closed, identifiable and suitable for transport. Keep cash, jewellery, travel documents, fragile valuables and essential medicines with you. Illegal, dangerous or unsuitable contents cannot be accepted. Delivery is to you or a person you have authorised in advance. Check the count and visible condition on handover and report concerns promptly; this does not remove statutory rights.

Delays and unavailable services

We contact you to resolve incorrect addresses, flight changes or inability to reach you. Extra charges or a different service require your agreement. If the service cannot be provided, you may accept an alternative or receive a refund for the unprovided part. Read this policy with the Distance Sales and Service Agreement and Cancellation and Refund Policy.